Customer Service Advisor


A fantastic opportunity for customer service/retentions advisors have arisen in the Derby area for confident & driven proffessionals.

We need people with personality; who enjoy talking to people and like to work in a fun and vibrant environment.

Our Client have just secured a very exciting contract with a large telecommunications company and we have been retained to recruit the best talent in the local area to join a BRAND NEW inbound Customer Service & Retention campaign!

We are searching for enthusiastic, goal driven and confident individuals to deliver excellent Customer Service to exisiting cutsomers calling in to the contact centre.

As a Customer Service Advisor/ Inbound Retentions agent you will be required to fact find, resolve issues & deliver excellent customer service in order to retain exisiting customers. Working in a fast paced, vibrant and state of the art call centre you will be given excellent training and continued support & development from your Team Leader.

Preferred Skills & Experience:

  • Previous experience in a highly customer service focused environment (Telesales, Retail, Field Sales etc.)
  • Enthusiastic and confident nature
  • Naturally goal driven and a great team player!
  • Excellent communication skills
  • Ability to pick up computer systems & processes efficiently
  • Can work own your own initiative
  • Enjoy speaking to and helping customers with a natural flare for building rapport
  • Can deliver second to none Customer Service at all times!

What are the benefits?

  • Excellent basic salary of £14,560 + Commission (OTE £16k – £18k)
  • Full classroom training and on-going coaching
  • 28 days holiday
  • Childcare voucher scheme
  • Life Assurance
  • Pension Scheme
  • My benefits – access to hundreds of discounts and savings
  • Free onsite parking & Fantastic transport links!
  • Great mixed shifts with plenty of notice (Full Time = 40 hours per week / 5 days out of 7)
  • Open from 8am – 10pm weekdays & 8am – 8pm weekends


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