Service Desk Analyst


Service Desk Analyst 


Location – London


Salary – £22,000 – £25,000


This role represents an exciting opportunity to join a highly successfull company and become a member of a hard-working, focused team of IT Support Professionals.


If you are looking for a new role, with the opportunity to develop your core skills as well as gain exposure to new technologies, please review the details below.


Role Requirements


Excellent customer service skills


  •  Consistent provision of a responsive, effective and personable IT support service to exceed customer expectations
  •  Work in accordance to ITIL processes and procedures
  •  Use initiative with a positive and \’can do\’ attitude 

    • Identify business impacting incidents and escalate according to the escalation process
    • Ability to communicate effectively with a confident telephone manner
  •  Excellent attention to detail and in all written communication
  •  Maintain good working relationships with all members of IT
  •  Professional appearance and attitude at all times
  •  Flexible approach to role 

    • Highly motivated, willing to continually update knowledge and skill set
    • Willingness to work overtime where necessary to complete projects on schedule
  •  Ability to liaise and communicate with all levels of staff within IT and across the business


Desirable Skills/Experience


Desirable skills and experience:


  •  PDF printing
  •  Document collaboration 

    •  Experience  in  MS  Dynamics  or  similar  client  relationship management (CRM) application
  •  AD administration 

    •  K  Vault  Email  archiving  (KVS)  or  similar  email  archiving solutions
    •  Installation/moves of hardware such as printers, digital senders, MFD\’s (multi-function devices), PC\’s and all peripheral items
    •  Knowledge   of   remote   working   solutions   such   as   ADSL, Broadband, 3G and VPN\’s (virtual private network)
    •  Supporting different mobile devices (Blackberry, iPhone/iPad)
  •  Knowledge of building PC\’s and troubleshooting support issues
  •  Knowledge of configuring and troubleshooting support issues




If this opportunity is of interest, please apply today to be swiftly considered and contacted.


For direct enquiries, please email






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