Senior Service Delivery Manager

North East / We

IT Service Manager  Cheshire with travel  £45-55,000 plus car


 A brand new role to manage the relationship between IT and the business. AKA Business Relationship Manager responsible for service management, planning and communication.

The role is central to a transformation programme underway. \’Best in class\’ IT services and solutions are being designed and a roadmap of delivering these services and solutions, will sit largely with the Service Manager to communicate and coordinate roll-out and transition into BAU.

Working with the IT teams: 1st to 3rd line support, ITIL based service desks, infrastructure engineers, field engineers and the wider change function, you will ensure consistent provision of services to a retail estate of c 100 sites around the north of England and Scotland.

This is a senior role demanding a high level of autonomy, initaitive and self management.

To thrive you will need to have experience and skills inc:

  • IT Service Management experience (ideally gained in a large multi-site commercial organisation)
  • ITIL qualificationPrince2 / project management experience
  • Business Analysis experience, requirements gathering, documentation, technical and functional specifications
  • 3rd party supplier management / SLAs and negotiations
  • An IT background – some hands on experience will help in building credibility and involvement in problem solving, solution providing 

Key words : ITIL, service, business relationship manager, service delivery manager, stakeholder, business analysis, project management

Please contact Tom\”> for more information, thank you.


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